In association with manufacturer, we create customer on boarding programs, such as training events, online how to use product training to teach customer how to use it to achieve desired result.
Our customer feed back system will allow our brands to tweak their market situation to improve customer happiness, that will grow confidence and share.
We have an internal process of reporting back market analytics to the brand we are representing which majorly consist following information
Customer feedback on products or services, fault reporting, products improvement ideas etc. Merchandiser feed back on new products in store, competition activity on ground, promotions and prices on shelf.
We will create a communication calendar between retailer and our brands so that they can share their marketing calendar to achieve synchronization in seasonal marketing programs and promotion rollouts at that particular country.
We can also help our brands to create a customer specific loyalty program for maximum customer retention. Which will be totally tailor made and created after discussion with brand and market feedback and research data.
